Last updated: November 3, 2026
This policy explains when you can get a refund from DAYTOL LLC, doing business as Daytol Tech Solutions (“Daytol”, “we”, “us”, “our”). Because documents are digital and services use our time, refunds depend on what you bought and whether we have started.
| Purchase | Refund rule |
|---|---|
| Document downloads | Downloads are not refundable once a file has been downloaded, because digital files cannot be returned. If a file is damaged, will not open or is not what the product page describes, tell us within 7 days of purchase and we will fix or replace it, or refund you if we cannot. |
| Free sample | No payment is taken, so no refund applies. |
| Customized documents | Full refund if you cancel before we receive your completed intake questionnaire. After work starts, no refund; we will complete the work, including one consolidated revision round. |
| Made-to-order documents | Full refund if you cancel before we start writing. After work starts, no refund; we will deliver to the confirmed scope, including one consolidated revision round. |
| Expert sessions | Reschedule or cancel for a full refund with at least 24 hours notice before the session. Sessions missed without notice, or cancelled with less than 24 hours notice, are not refunded, although we may offer one reschedule at our discretion. |
| Assessments and other services | Cancellation and refunds are set out in the written scope or statement of work for that engagement. |
How to request a refund
Email info@daytol.com with your order number and the reason. Approved refunds are returned to your original payment method within 10 business days. Your bank may take a few more days to show it.
Your legal rights
This policy does not affect any rights you have under applicable law.